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Four Steps to Setting Expectations

May 2, 2011 by Steve Laswell

 

People who fail to achieve their goals usually get stopped by frustration.  

– Anthony Robbins

Relationships are often strained due to frustration, the frustration created by poorly communicated expectations. 

Can you think of a relationship where you are experiencing frustration?

Now, think about why you are frustrated; is there an unfulfilled expectation? If so, what is it? 

*Lori’s relationship with her…

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Communication and The Question

February 28, 2011 by Steve Laswell

Tom Peters, well-know business management thinker and author of In Search of Excellence writes…

“Management is about arranging and telling. Leadership is about nurturing and enhancing.”  (Emphasis added)

Last week I shared my communication mantra:

Ask MORE, Tell LESS…Teach when You Can

Photo by Eleaf

 

Calling on the Quill Pig I pointed out the negative emotional affect of telling in communication.  Telling usually shuts down dialog, discovery,…

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Communication and the “Quill Pig”

February 21, 2011 by Steve Laswell

Mike* is an emerging leader and coaching client. One week, as he shared a story, I could see how his fear of confrontation and wrong thinking about asking questions limits his ability to effectively communicate… especially with his boss.

Tell Less…

Our conversation went something like this…

“Mike, how do you like being told what to do?  When you are given an assignment — you know what to do and how to proceed how does being…

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The NEW “Work-Life Balance”

January 3, 2011 by Steve Laswell

The conversation around “work-life balance” is very interesting.

According to Wikipedia “work-life balance” was first used as an expression

…in the late 1970s to describe the balance between an individuals work and personal life. In the United States, this phrase was first used in 1986.

Over the past twenty-five years, there has been a substantial increase in work which is felt to be due, in part, by information technology and…

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What’s the Business of Business?

September 7, 2010 by Steve Laswell

This executive coaching client is a rising star in his company. 

Working in a Fortune 100 company with 300,000 employees, Jonathan (not his real name) has consistently received high performance marks and has for 12 years.  He is acknowledged for adding value to the company and consistently promoted from entry level to a senior manager role. 

With each promotion he received the standard 5% pay increase.

Recently, his boss was…

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The Lemonade Journey – Pass the Sugar

April 19, 2010 by Steve Laswell

How do you support people in uncertain times?

Here is lemon juice reality:

  • Lemon juice is made by squeezing lemons
  • Lemon juice is sour and can affect one’s composure
  • Lemon juice can be transformed into something greater

Now, a quick-shift in thought to your work place…a reality check of sorts.

For many businesses and people, current uncertain times are a shot of “lemon juice”.  With that in mind,…

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Culture, Fun, and Business Growth

April 5, 2010 by Steve Laswell

How does culture affect results?

At the end of 2009, Amazon.com bought Zappos for a deal valued at $1.2 billion.

Haven’t heard of them?  Zappos is an online shoe and accessory retailer that surpassed $1 billion in gross sales in 2008, two years ahead of projections.

As I read Brenna Fisher’s interviewwith CEO, Tony Hsieh, I discovered four concepts or keys to…

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