“Look, I just want to do my job and want everyone on the team to do what they’re supposed to do. What’s wrong with that?” Robin asked defensively.
“What happens when they don’t do what you want them to do?” I probed.
“Well, I’m frustrated … so frustrated that I either react or just do it myself. That way I know…
Remember those “Can you hear me now?” commercials.
Verizon Wireless posed a question we’ve all asked on our cell phones. You identified with the story and connected with it every time you heard the ad and every time you asked the question while on your cell phone afterward.
Verizon’s marketing message was about reliability – the ability to connect and stay connected. In one ad,…
Known for his curiosity, the little brown monkey was happy in the African jungle. According to one source, he followed “The Man with the Yellow Hat” home to the big city. He’s a legend. His name is Curious George.
Based on the movie about Curious George, there is…
“You’ll tell yourself anything you have to, to pretend that you’re still the one in control.” – Jodi Picoult
When it comes to personal relationships – whether at work, home, or in the community – there is one response that consistently hinders progress; in fact, it generally creates unnecessary conflict and push back.
Often the particular pattern goes unacknowledged although it’s affect is clearly unproductive.
Mankind must evolve – for all human conflict – a method which rejects revenge, aggression, and retaliation. The foundation of such method is love. – Martin Luther King, Jr.*
With the expectation to “do more with less” and the bare-bone staffing of business the pressure opens the door for increased interpersonal conflict.
Time-starved and sleep-deprived, people are showing up at work fatigued creating more opportunity conflict and frustration.
…
The ear of the leader must ring with the voices of the people.
– Woodrow T. Wilson
We were at Border’s Cafe for Rachel’s coaching appointment. We had identified part of what was holding her back as a leader – a lack of confidence; she was not using her voice effectively.
If leadership is about having influence it’s pretty hard to achieve if your voice is silent. While she…
Tom Peters, well-know business management thinker and author of In Search of Excellence writes…
“Management is about arranging and telling. Leadership is about nurturing and enhancing.” (Emphasis added)
Last week I shared my communication mantra:
Ask MORE, Tell LESS…Teach when You Can
Calling on the Quill Pig I pointed out the negative emotional affect of telling in communication. Telling usually shuts down dialog, discovery,…
