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What do you change first?

May 8, 2014 by Steve Laswell

The pressure was on.

Excessive turnover was just one indicator that Jennifer’s department was in decline. Like the flu, negativity had spread through her team. Trust was absent. Personal accountability did not exist. Finger pointing was the norm. Engagement affected the productivity of the entire department. Frustration spilled over onto frontline employees. Stress and unnecessary conflict had swelled to an all time high.

Drawing a line in…

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Getting Unstuck from Your Disconnections

September 4, 2013 by Steve Laswell

At the farm this past weekend I wanted to share some videos with my dad and father-in-law.

I knew what I wanted to do. I had the “tools” (my Mac). I knew how to “do the work” — access YouTube. But I lacked a connection; no Wi-Fi.

Completely stuck. Success blocked. I was disconnected.

Connections

Connections link people and things together.

Connected people…

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Why you don’t ask for help

July 31, 2013 by Steve Laswell

I recently hosted a focus group for feedback on our team-based coaching program. There was a lot on the line and I felt the pressure. Like flood waters, time was slipping away and I needed some help.

Thomas Hawk via Compfight

One item remained on my to-do list: pick up pastries for the morning session. Yes,…

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Who argues with the GPS Lady?

June 26, 2013 by Steve Laswell

Simon has been identified as a “high potential” in the company. However, if he is to succeed he needs help. During a recent project update Simon said to Tim, his boss, “I don’t know what the **** I’m doing.”

“What did you do with that statement?” I asked Tim.

“I let it slide.”

When I asked Tim to explore why he didn’t engage Simon, at the time, he…

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More powerful than the storm

May 21, 2013 by Steve Laswell

The people of Moore, Oklahoma took another beating by a tornado with winds over 200 mph on Monday afternoon.

Tina :0) via Compfight

Watching news reports and listening to the heart-wrenching (and heart-warming) stories creates a sober gratitude for the safety of our daughters and their families. Even as I woke…

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When your performance sucks

May 6, 2013 by Steve Laswell

Natalie Gilbert was invited to perform the Star-Spangled Banner. Memorized and rehearsed she had performed it so many times she could belt it out blindfolded.

A booming voice delivers the introduction:

And now, to honor America and salute the men and women serving our country, with our National Anthem. Please welcome – as voted by you the fans, our winner of the Toyota, “Get the Feeling of a…

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Are You a Greedy Monkey?

March 25, 2013 by Steve Laswell

Here’s the short story about The Monkey and The Juggler.  

In a mango orchard outside a village there lived a mischievous monkey. The whole day, he would jump from one tree to another. Thus the monkey kept on eating the ripe mangoes. The orchard-keeper tried to trap the monkey. But every time the monkey escaped the trap.

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