“In the Next Level Journey, you will navigate three zones,” I tease the front-line managers. “Today, we’ll identify them and see where you are on the Journey.”
“Everyone has lived, will live, or is living in the City of Stuckville, also known as your Comfort Zone. What’s it like to live there? You feel unchallenged and the status quo is accepted. Residents are living below their potential. When the urge to…