“You know my name!”
That was the response Jennifer, in accounting, received from a frontline employee. What did she do? All she did was respond to his request with the words, “Your name is Mark, right?”
Why did Mark give such an emotional response?
“You know my name!” reveals a lot to the discerning leader of people. What do you see or hear in his words?
Here are…
How many high performers intend to stay with your company? Where will they be one year from now?
The collision between “the need to reinvest in development and a disgruntled workforce ready to jump ship,” is pending according to Chief Learning Officer.
Employee engagement can be obstructed by the expectation to do more with less, down sizing and reorganization challenges, benefit…
Her control-oriented manager was frustrated letting Sara know all that she was doing wrong. The emotion was equal to the frustration, “It’s a good thing I didn’t come to your office yesterday or I would have walked you out the door right then.”
Sara’s manager represents another hostage of “out-of-control” behavior….
Appreciation is a wonderful thing: It makes what is excellent in others belong to us as well. – Voltaire
Heather is a valuable employee of an international beauty products company; the written mission:
Empowered by its unique Mission, [said company] believes that authentic beauty is one that works in harmony with the greater web of life. It does not qualify as beauty if it hurts any of the…
The closest to being in control we will ever have is in that moment that we realize we are not. – Brian Kessler*
The human desire to be in control is causing untold frustration in relationships today.
Recently, my coaching conversation with one of my clients focused on the classic concept of “circle of control” vs. “circle of concern” … think, cracked egg poured into a skillet for a visual.
…
Managers can help employees see how their work is contributing. Most important, they can avoid actions that negate its value.
– Teresa Amabile & Steven Kramer
In Part 1, I highlighted the significance of “making progress” in our everyday work if we want to enjoy or encouraged productivity. At the end of the day, we are wired to be emotionally supported and motivated from progress…
Anger always comes from frustrated expectations.
-Elliot Larson
A foundation to executive coaching is to help my client listen to the truth found in the story. Whether it is feedback, experience, success or failure, the truth (facts and realities of our stories) will help us get to the next level as leaders.
A recent coaching session not only illustrates this but is the subject of today’s…
