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Category: Communication

What Does Your Team Say About Your Leadership?

June 18, 2015 by Next Level Executive Coaching

Super-Glue-tube-Earl-via-flickr

Steve Kerr and the Golden State Warriors faced Game 4 of the NBA Finals. Not only is this leader a rookie head coach, but this is actually his first season as a coach at any level.

Golden State has waited forty years for this moment with a championship on the line. His team was down 2 – 1 against the Cleveland Cavaliers.  So, what would you do if…

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The Third Option During Conflict

June 4, 2015 by Steve Laswell

“What’s one of your key takeaways from our time together?” I asked Bill.

“In the past, my mindset was ’just send a memo.’ Now, my goal is to lead by engaging people. Sure, some decisions are directive by nature, but now I see that those situations are limited … especially, when there is high stress or conflict.”

It’s natural

With a stressed relationship, it’s easy…

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Why Personal Conflict is so Easy 

May 14, 2015 by Steve Laswell

“Why did you not finish the paperwork?” Bill demanded.

“It was my intention…” Sarah began.

“You know how important timely documentation is, not only for the record, but the success of our team!”

“Yes, and if I may explain…” Bill walked out of Sarah’s office.

Something happens

It begins when your expectation isn’t fulfilled. Frustration is natural and depending on a variety of circumstances easily slips into anger….

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Seeing Your Way to a Solution

April 23, 2015 by Steve Laswell

Hunter Adams checked himself into a mental hospital. That’s where he met Arthur Mendelson, a fellow patient in the film Patch Adams. Here is the scene where Hunter Adams gets his nickname and so much more from an unlikely teacher.

(The movie clip features Robin Williams and is a short 3 minutes.)

My favorite line is when Arthur says, to Hunter…

“You’re focusing on the problem….

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Stopping the Bear That’s Chasing You

April 9, 2015 by Steve Laswell

Dr. Lambert walked into the consultation room to meet with Mr. Jones’ family. “I’m sorry, the news isn’t good. Your Dad won’t be back.”

“But can’t we do something else?” Susan begged the doctor, “There MUST be something more…” her voice faded as she fought back the emotion of the moment.

“We’ve done everything we can…”

“But what if he rallies?” Mark interrupted, “it’s possible, right?”

Having…

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The Most Changeable Cause of High Employee Turnover

April 2, 2015 by Steve Laswell

Image by Marcel Oostervijk via flickr

“Good morning,” Bill said with as big a smile as he could muster.  “Allow me to introduce Tim Smith. Tim is a very successful and talented account manager coming to us from our Florida market. Tim, why don’t you tell us a little bit about yourself?”

Immediately Penny was lost in thought, “I wonder how long this guy will last? He looks sharp. Sounds like he knows his…

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When your body speaks louder than words…

March 19, 2015 by Steve Laswell

Patrick left the meeting with Rebecca a bit confused. “Why does it feel like Rebecca doesn’t mean what she says?” he asked his teammate Gloria.

“I know.  Half the time, I feel like she hasn’t heard a word I’ve said. It’s like her mouth is moving, but her eyes are somewhere else.”

“I can’t put my finger on it … we just … don’t connect.”

You’re speaking two…

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