How does culture affect results?
At the end of 2009, Amazon.com bought Zappos for a deal valued at $1.2 billion.
Haven’t heard of them? Zappos is an online shoe and accessory retailer that surpassed $1 billion in gross sales in 2008, two years ahead of projections.
As I read Brenna Fisher’s interviewwith CEO, Tony Hsieh, I discovered four concepts or keys to…