How do you support employee engagement?
“Wow, you know my name!”
That was the response Jennifer* in the “home office” received from a front-line employee. All she did was respond to his request by saying, “Your name is Mark*, right?”
Why do think Mark gave such an emotional response?
“Wow, you know my name!” reveals a lot to the discerning leader of people. What do you see or hear in his…
Consider your response if I was coaching you and said:
Look, you must stop telling people what to do; I need you to start asking more questions. I want you to use open-ended questions, not yes/no questions. You will not motivate people by telling them what to do. Okay?
Over the weekend I heard my friend, Jon Middendorf speak in Oklahoma City. His message was a great question: “Is life a game or a gift?” As I reflected on this question I began to connect it the life of a leader.
What happens when leadership becomes a game?
Jennifer* was updating me on how things were going around the office. We are working on “developing her voice” so she can increase her contribution to the company. She has great insights, but her confidence holds her back. Yes, it helps once the “boss” requests her input.
What is exciting is to see how her influence is growing as she learns to frame
Before our appointment was over, this professional . . .
* jumped to multiple conclusions
* leveled unfounded accusations regarding our integrity and
motives, and
* successfully pushed one emotionally and physically weary human
being to the brink, resulting in more emotional pain and tears.
His assumptive approach succeeded in what most assumptions do best…
