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Have You Demoralized Your Top Talent?

February 11, 2016 by Steve Laswell

During a regular update meeting, Peter asked one of his emerging leaders, “Where do you feel frustration at work?”

Peter Aceto is CEO of Tangerine a Canadian company with over 1,000 workers.  According to Forbes magazine, Peter is just as likely to ask, “What don’t you like about working here?”

Peter Aceto embraces vulnerability as a strength, not…

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Super Glue Your Team for Top Performance

November 18, 2015 by Steve Laswell

“What is the number one contributing factor to all the success you’ve had?” Darren Hardy asked.

“The number one key to success, here at Disney and really in every business, is the team.” his guest promptly responded.

Anne Sweeny was co-chair of Disney Media Networks and president of ABC Television at the time. Sweeny is considered one of America’s most influential leaders.

She continued, “It is all…

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The Most Changeable Cause of High Employee Turnover

April 2, 2015 by Steve Laswell

Image by Marcel Oostervijk via flickr

“Good morning,” Bill said with as big a smile as he could muster.  “Allow me to introduce Tim Smith. Tim is a very successful and talented account manager coming to us from our Florida market. Tim, why don’t you tell us a little bit about yourself?”

Immediately Penny was lost in thought, “I wonder how long this guy will last? He looks sharp. Sounds like he knows his…

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Why Can’t You Hide It?

February 12, 2015 by Steve Laswell

 

Heather is a valuable employee of an international beauty products company. We met for coffee to discuss a challenge she was having with work. Despite her company’s overall mission to promote harmony between people by enhancing the way we live and interact with each other, Heather wasn’t feeling the harmony in her experience with her manager.

Over the past six years, Heather had developed herself from an…

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Do You Know My Name?

February 5, 2015 by Steve Laswell

“You know my name!”

That was the response Jennifer, in accounting, received from a frontline employee. What did she do? All she did was respond to his request with the words, “Your name is Mark, right?”

Why did Mark give such an emotional response?

“You know my name!” reveals a lot to the discerning leader of people. What do you see or hear in his words?

Here are…

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Who Wants to Work in the Cave?

January 29, 2015 by Steve Laswell

The act of breaking off an engagement to be married, canceling the wedding plans, and managing gifts received is not high on any engaged couple’s list. Not only is it an expensive loss, with lost deposits and time, disengagement is emotionally painful.

According to Curt Coffman, Global Practice Leader for Q12 Management Consulting and coauthor of Gallup’s best-selling book, First, Break All the Rules, a large portion…

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Do you have the NEW work-life balance?

February 20, 2014 by Steve Laswell

JobPro’s management team slunk into the room for Thursday’s meeting. Two weeks of 60+ hour work weeks had stolen their engagement.  Most crash-landed in their chairs, some with a sigh. Dave just stood, staring across the room, instead of starting the meeting.  No wonder productivity had dipped.

“You gonna start this so we can get out of here or what?” Marlene snarled

“I’m gettin’ there.  Needed a…

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