From Sickly to Breakthrough

“This is on you,” Jennifer’s boss said, “the ball is in your court, and something has to change. You’ve got 60 days to show improvement.”

Excessive turnover was just one indicator that Jennifer’s department was in critical condition. Negativity had infected her entire team. Trust was absent. Communication was harsh. Personal responsibility was absent. Finger-pointing was the norm.

Low engagement plummeted the productivity of the entire department. The…