My thoughts about what to order for lunch were interrupted by the voice behind me.
“Are you going to wash your hands?”
It was an awkward moment.
Like a dog with a bone, the person persisted, “Are you going to wash your hands before returning to the cash register. I heard you sneeze.”
“I didn’t sneeze,” the young lady quietly responded, “I have Tourettes.”
Silence.
The Story
The…
Mike was an emerging leader. His personal development included his ability to communicate — especially with the owner of the company.
As Mike shared his story, I could see how his fear of confrontation made it difficult to communicate effectively with his boss.
Our conversation went something like this:
“Mike, how do you like being told what to do? Once you’re given a task and know what…
I was in Cincinnati for the annual Sherpa Coaching Conference as part of my re-certification. The group was large enough and the schedule full enough that it was impossible to connect with everyone. I only knew a few people.
After the conference, I grabbed a bite to eat at the airport with a coaching colleague from Dallas. As we finished our meal, another executive coach entered…
In 1836, William Cornwallis Harris led an expedition to hunt wildlife in their natural habitat. However, an African safari can also be an opportunity to observe wildlife and the landscape by the expedition’s members.
The Swahili word safari means journey. How appropriate for leadership development and business success.
In last week’s blog, I mentioned Peter Aceto, CEO of Tangerine. He serves as an example of…
“What’s one of your key takeaways from our time together?” I asked Bill.
“In the past, my mindset was ’just send a memo.’ Now, my goal is to lead by engaging people. Sure, some decisions are directive by nature, but now I see that those situations are limited … especially, when there is high stress or conflict.”
It’s natural
With a stressed relationship, it’s easy…
“Why did you not finish the paperwork?” Bill demanded.
“It was my intention…” Sarah began.
“You know how important timely documentation is, not only for the record, but the success of our team!”
“Yes, and if I may explain…” Bill walked out of Sarah’s office.
Something happens
It begins when your expectation isn’t fulfilled. Frustration is natural and depending on a variety of circumstances easily slips into anger….
Dr. Lambert walked into the consultation room to meet with Mr. Jones’ family. “I’m sorry, the news isn’t good. Your Dad won’t be back.”
“But can’t we do something else?” Susan begged the doctor, “There MUST be something more…” her voice faded as she fought back the emotion of the moment.
“We’ve done everything we can…”
“But what if he rallies?” Mark interrupted, “it’s possible, right?”
Having…
