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What Can Quill Pigs Teach Us?

March 16, 2016 by Steve Laswell

Mike was an emerging leader. His personal development included his ability to communicate — especially with the owner of the company.

As Mike shared his story, I could see how his fear of confrontation made it difficult to communicate effectively with his boss.

Our conversation went something like this:

“Mike, how do you like being told what to do? Once you’re given a task and know what…

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What’s Got You Jumping?

March 10, 2016 by Steve Laswell

I was in Cincinnati for the annual Sherpa Coaching Conference as part of my re-certification. The group was large enough and the schedule full enough that it was impossible to connect with everyone. I only knew a few people.

After the conference, I grabbed a bite to eat at the airport with a coaching colleague from Dallas. As we finished our meal, another executive coach entered…

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What Happens When You Show Up… 

November 4, 2015 by Steve Laswell

Arriving at San Diego International Airport, I decided to use Uber for the first time. Why not have my “Private Driver” and add to the Adventure? The promise of “transportation in minutes” sounded great.

Using the Uber app’s fare estimator, I plugged in Estancia La Jolla Hotel and Spa. Sure enough, Uber saved me cash, too. I set my pickup location and submitted my request.

Within…

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What Those Notifications Really Do to You

July 23, 2015 by Steve Laswell

Erin and Fred checked their email courtesy of Starbucks. The past few days they were disconnected from technology for a much needed get-away.

“Your attention, please,” the overhead page seeks another weary traveler’s attention.“This is the final boarding call for flight 372A to Kansas City. Passengers Erin and Fred Collins please proceed to gate 3 for flight 372A to Kansas City. The doors of the aircraft will close…

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The Third Option During Conflict

June 4, 2015 by Steve Laswell

“What’s one of your key takeaways from our time together?” I asked Bill.

“In the past, my mindset was ’just send a memo.’ Now, my goal is to lead by engaging people. Sure, some decisions are directive by nature, but now I see that those situations are limited … especially, when there is high stress or conflict.”

It’s natural

With a stressed relationship, it’s easy…

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An effective communication secret

March 13, 2014 by Steve Laswell

Remember those “Can you hear me now?” commercials.

Verizon Wireless posed a question we’ve all asked on our cell phones. You identified with the story and connected with it every time you heard the ad and every time you asked the question while on your cell phone afterward.

Verizon’s marketing message was about reliability – the ability to connect and stay connected. In one ad,…

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Fight Ugly … by Listening

January 9, 2013 by Steve Laswell

“Sticks and stones will break my bones, but words will never harm me.”

Remember that chant? It’s straight from the pages of Playground 101: How to “strike back” when insulted by others.  The playground could get ugly. Insults flew back and forth across the schoolyard.

Ross via Compfight

“Hey, four eyes!”

“You’re such a spaz!”

…

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